FREQUENTLY ASKED QUESTIONS

Yes! All of our leather goods are handcrafted by the owner Johannes to ensure attention to detail, unique finishes, and long-lasting quality.

To keep your leather item looking its best:

• Avoid prolonged exposure to water and sunlight.
• Use a leather conditioner every few months.
• Store it in a cool, dry place when not in use.
• Wipe gently with a damp cloth to clean.

Yes, genuine leather develops a natural patina over time. This means your product will gain character and a richer appearance the more you use it.

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We use high-quality genuine leather, sourced ethically and responsibly. Our products are made from Italian vegetable-tanned leather, known for their durability and natural character.

Yes. We prioritize ethical sourcing and partner with suppliers who follow sustainable and humane practices in leather production.

You can only adjust or cancel your order if we haven't processed it yet. Send an email to shop@nitmoi.nl, and we will confirm whether we can still make any changes to your order. If we have already shipped your order, you may return the item(s) by following the return procedure.

If your order hasn’t arrived yet, don’t worry! We’re here to help. Please feel free to reach out to us here, and we will gladly assist you in tracking your order or resolving any issues as quickly as possible.

International orders may be subject to import taxes, duties, and other customs fees, which vary by country. Unfortunately, we are unable to calculate these charges in advance.

For more information on your country’s customs policies, we recommend reaching out to your local customs office. If any fees are applied to your package, you will be responsible for covering these costs.

We accept payments with Visa, Mastercard, American Express, Maestro, iDEAL, Apple Pay, Google Pay, and Klarna.

You can use the discount code in the checkout form.

Absolutely! We offer personalization options such as monogramming on almost all items. Look for the “Personalize” option on the product pages, or contact us for special requests.

Yes, in some cases this is possible.

Orders are usually processed within 1–2 business days. Shipping times vary based on your location:

• Domestic: 1–2 business days
• Europe: 3–5 business days
• International: 5–14 business days

You’ll receive tracking information once your order has been shipped.

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your destination. Customs duties and taxes may apply.

Once your order ships, you’ll receive an email with a tracking number and link. You can also log into your account to check the status anytime.